1. Introduction
Welcome to MarketHawk. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application (“App”).
MarketHawk is operated by Levi Geering (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws, including the Australian Privacy Act 1988.
By using MarketHawk, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Account Information:
- Full name
- Email address
- Password (encrypted)
- Contact phone number (optional)
Preferences and Settings:
- Location or region preferences for marketplace monitoring
- Search criteria and notification preferences
- App settings and customization choices
2.2 Information Collected Automatically
Usage Data:
- App features used and frequency of use
- Time and date of access
- Pages or screens viewed
- Actions taken within the App
- Time spent on different features
Device Information:
- Device type and model
- Operating system and version
- Unique device identifiers
- Mobile network information
- IP address
Performance Data:
- App crashes and errors
- Performance metrics
- Diagnostic data
2.3 Information We Do NOT Collect
We do not collect:
- Precise geolocation tracking (GPS coordinates)
- Access to your contacts, photos, or camera without permission
- Social media credentials (though you may choose to connect accounts)
- Sensitive personal information such as health data, financial account numbers, or government IDs
- Payment or billing information (the App is free and does not process payments)
3. How We Use Your Information
3.1 To Provide and Improve Our Services
- Create and manage your account
- Deliver marketplace notifications based on your preferences
- Provide customer support and respond to your inquiries
- Customize your experience based on your preferences
- Monitor and improve App performance and functionality
3.2 To Communicate With You
- Send transactional emails (account confirmations, password resets)
- Provide important service updates and announcements
- Send optional promotional communications (you can opt-out at any time)
- Respond to your questions and feedback
3.3 To Ensure Security and Compliance
- Detect and prevent fraud, abuse, and unauthorized access
- Enforce our Terms and Conditions
- Comply with legal obligations and law enforcement requests
- Protect the rights, property, and safety of our users and the public
3.4 For Analytics and Research
- Analyze usage patterns to improve the App
- Conduct market research and product development
- Generate anonymized, aggregated statistics
4. How We Share Your Information
We do not sell your personal information to third parties. We only share your information in the following limited circumstances:
4.1 Service Providers
We may share information with trusted service providers who assist us in operating the App, such as:
- Cloud hosting services
- Email delivery services
- Customer support platforms
- Analytics providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders, search warrants)
- Requests from law enforcement or government agencies
- Circumstances where disclosure is necessary to protect our legal rights
- Situations involving potential threats to public safety
4.3 Business Transfers
If MarketHawk is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in the App of any change in ownership or use of your personal information.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
Security Measures:
- Encryption of data in transit using SSL/TLS
- Secure password storage using industry-standard hashing
- Regular security audits and updates
- Limited employee access to personal information
- Secure third-party service providers
Important Note: While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Meet legitimate business purposes
Retention Periods:
- Active account data: Retained while your account is active
- Deleted account data: Permanently deleted within 90 days of account deletion (except where required by law)
- Usage logs: Typically retained for 12-24 months
You may request deletion of your account and personal information at any time by contacting us
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Update
- You can view and update your account information at any time through the App settings
- You may request a copy of your personal information by contacting us
7.2 Delete Your Account
- You may delete your account through the App settings or by contacting us
- Account deletion will result in permanent removal of your personal information (subject to legal retention requirements)
7.3 Opt-Out of Communications
- You can opt-out of promotional emails by clicking “unsubscribe” in any marketing email
- You cannot opt-out of essential service communications (security alerts, important updates, etc.)
7.4 Limit Data Collection
- You can adjust notification and preference settings to limit certain data collection
- You can disable analytics tracking in your device settings
7.5 Data Portability
- You may request a copy of your data in a portable format
- Contact us to request data export
7.6 Withdraw Consent
- Where processing is based on consent, you may withdraw consent at any time
- Withdrawal of consent does not affect the lawfulness of processing before withdrawal
8. Children's Privacy
MarketHawk does not have an age restriction, but we do not knowingly collect personal information from children under 13 years of age without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will:
- Delete the child’s account
- Remove all associated personal information
- Cease any further collection of that child’s information
We encourage parents to monitor their children’s online activities and help enforce this Privacy Policy.
9. International Data Transfers
MarketHawk primarily operates in Australia and New Zealand. If you access the App from outside these regions, your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.
By using the App, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Types of Tracking:
- Essential cookies: Required for the App to function properly
- Analytics cookies: Help us understand how users interact with the App
- Preference cookies: Remember your settings and preferences
Managing Cookies:
- You can control cookies through your device settings
- Disabling certain cookies may limit App functionality
11. Third-Party Links
The App may contain links to third-party websites or services (such as Facebook Marketplace). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Notification of Changes:
- We will notify you of material changes via email or in-app notification
- The “Last Updated” date at the top of this policy will be revised
- Continued use of the App after changes constitutes acceptance of the updated Privacy Policy
We encourage you to review this Privacy Policy periodically.
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to request deletion of personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us using the information below.
14. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us using the information below.
Legal Basis for Processing:
- Performance of contract (providing services you requested)
- Legitimate interests (improving our services, fraud prevention)
- Consent (where you’ve provided explicit consent)
- Legal obligations (compliance with laws)
15. Australian Privacy Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Complain about privacy breaches
If you have a privacy complaint, please contact us first. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: levigeering@outlook.com Address: 661 Young Street Albury, NSW, Australia
Response Time: We aim to respond to all inquiries within 5 business days
17. Consent
By using MarketHawk, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
